Terms of service

1. Who you are agreeing with

SendHeron is operated by Kohi Solutions Ltd, str. Filip Simidov 1, entr. B, floor 3, apt. 11, Veliko Tarnovo 5000, Bulgaria, EU VAT 206220247. In these terms "we" and "us" mean that company, and "you" means the person or organisation using the service.

Using SendHeron means you accept these terms. If you are agreeing on behalf of a company, you confirm you are allowed to.

2. What we provide

An email automation platform: contacts and tags, a visual sequence builder, templates, transactional and bulk sending, analytics, and a REST API. We may add, change, or remove features. If we remove something you depend on, we will give you reasonable notice.

3. The private beta

The service is currently in private beta. Access is granted by invitation and every account is reviewed before it can send. During the beta:

• Features may change more often than they will after general availability.
• We may contact you for feedback. You are never obliged to give it.
• Beta members keep the price they joined at for as long as their subscription runs continuously.

4. What you agree to

• Send only to people who gave you permission, and follow the anti-spam policy in full. It forms part of these terms.
• Keep your credentials and API keys secret. Activity through your keys is your responsibility.
• Do not use the service to break the law, infringe someone else's rights, or send malware or phishing.
• Do not attempt to circumvent rate limits, scrape the service, or resell access without agreeing that with us first.

5. Your data

Your contacts, templates, sequences, and sending history are yours. We claim no ownership of them and use them only to run the service for you. You can export everything over the API at any time.

How we process personal data is set out in the privacy policy and the GDPR page, and a DPA is available at no cost.

6. Billing

Subscriptions are billed in advance for the period you choose. Prices are in euros and exclude VAT where VAT applies. If your contact count moves you into a higher tier, we will tell you before the change takes effect.

You can cancel at any time and keep access until the end of the period you have paid for. We do not refund part-used periods, except where consumer law requires it.

7. Availability

We work to keep the service running and we will be straight with you when it is not. We do not offer a contractual uptime guarantee during the private beta. Planned maintenance is announced in advance where we can.

8. Suspension and termination

We may suspend or close an account that breaches these terms or the anti-spam policy. Where the risk to other senders is immediate, such as a purchased list or an active phishing campaign, we suspend first and explain afterwards. Otherwise we will raise it with you first.

You may close your account whenever you like. Export your data before you do, because closure deletes your workspace.

9. Liability

Nothing here limits liability that cannot lawfully be limited, including for death, personal injury, or fraud. Subject to that, our total liability to you in any twelve-month period is capped at what you paid us in that period.

We are not liable for indirect or consequential loss, including lost profit or lost business, or for messages that a mailbox provider filters, delays, or refuses to deliver.

10. Changes to these terms

We may update these terms. For material changes we will give account holders notice by email before they take effect. Continuing to use the service after that means you accept the new version.

11. Governing law

These terms are governed by Bulgarian law, and the courts of Bulgaria have jurisdiction. If you are a consumer, this does not remove protections you have under the law of the country you live in.

12. Contact

[email protected], Kohi Solutions Ltd, str. Filip Simidov 1, entr. B, floor 3, apt. 11, Veliko Tarnovo 5000, Bulgaria.